1. Introduction
These are the terms and conditions for Brand Flaire and its digital marketing services which are offered remotely from its website www.brandfalire.com. These terms and conditions govern your use of our website and the digital marketing services we provide. By accessing or booking any of the digital marketing services offered on www.brandfalire.com you agree to be bound by the following terms and conditions. www.brandfalire.com are owned and operated by Mindcraft Vision Media Applications development L.L.C S.O.C. Our offices are based at Office No. B16, Alqouz Bur Dubai, Dubai - UAE.
2. Services provided
The website www.brandfalire.com offers a range of digital marketing services under the following main categories:
a) UI/UX Design
b) Social media management
c) Email marketing
d) (SEO) Search Engine Optimisation
e) PPC (Pay Per Click Advertising)
f) ORM (Online Reputation Management)
All services are booked and managed remotely through the website www.brandfalire.com.
3. Client Responsibilities
When booking digital marketing services through www.brandfalire.com all clients commit to:
a) Providing accurate and up to date information at the point of account registration.
b) Keeping their account information secure and not sharing their username or password with anyone, and informing us in the event of a beach.
c) Providing timely access to assets, platforms, or materials which may be necessary for us to carry out digital marketing services on their behalf.
d) Respond to all communications in a timely manner to avoid any delays on deliverables.
e) Promptly approve and review any deliverables when requested.
4. Payments
a) Clients will be sent a quote ahead of any digital marketing services beginning and they must agree to this cost in writing before the marketing services can proceed.
b) All payments for digital marketing services must be paid in full or in advance or otherwise according to our pre-agreed payment schedule which will be outlined in the service agreement depending on the digital marketing service which has been booked.
c) Failure to pay on time may result in a suspension or termination of services.
d) After payment clients will see BRANDFLAIRE, UAE as the billing descriptor.
5. Delivery
a) At www.brandfalire.com, we deliver comprehensive digital marketing and web development services tailored to your needs—covering SEO, PPC, ORM, email campaigns, social media management, and bespoke website design & development.
b)After placing your order for a 1-, 3-, 6-, or 12-month marketing package, or initiating a web build, your project will kick off within two weeks. Once active, each service will run for the exact duration you’ve paid for, ensuring you receive the full term of work booked.
c) Custom website projects are normally completed within six weeks of commencement, subject to the site’s complexity and page volume./p>
6. Refund Policy
a) We’re committed to delivering what we promise, on time. You may request a refund if any of the following apply:
b) Your service has not begun within two weeks of ordering.
c) The agreed-upon work is not fulfilled during the paid term.
d) You receive a different service than what was ordered.
To qualify, submit your refund request within 14 days of placing your order or within 14 days of when the service was delivered, including a clear rationale. Please note that once a service has been fully delivered as agreed, refunds will only be considered under the conditions listed above. For assistance, email us at [email protected] with your order details and reason for requesting a refund.
7. Intellectual Property
a) Brand Flaire owns the copyright to all images and content which are used and appear on www.brandfalire.com.
b) Upon full payment, the client will own all final deliverables.
c) We reserve the right to showcase some examples of the final work in our portfolio and on our website unless this has been previously agreed in writing.
8. Limitation of Liability
Brand Flair is not liable for any of the following:
a) Loss of revenue, data, or information as a result of using our services.
b) Performance fluctuations which could be caused by any third party platforms included in the implementation of our services (such as Google or social media platforms)
c) Any technical issues or downtime which could affect your access to our services.
9. Changes to these terms and conditions
Please be advised that these terms and conditions may be updated for time to time, and all registered users will be notified of any changes via email. All changes which have been made become effectively immediately, and customers who continue to use the updated version of these terms and conditions agree to be bound by such changes.
10. Get in touch
If you have any questions about any of the information in these terms and conditions then please get in touch with us and someone will come back to you as soon as possible.